17 March 2020
Customer Questions & Answers (core issues)
- 1. Is it safe for customers to use Absa branches?
- 2. If an Absa branch is temporarily closed, how can I take care of my banking needs?
- 3. Will Coronavirus affect customer service or other services that Absa provides to me or my business?
- 4. Is it safe to handle cash?
- 5. Is it safe to use point of sale (POS) machines?
- 6. Does Absa have a plan to disinfect surfaces in busy areas often?
- 7. Is it safe to use ATMs?
- 8. Are clients screened or required to declare their recent travel as they enter our branches and campuses?